Home > > Service > FAQ

1. Q: Do you have current sample in stock?

A: Usually we don’t have, because different customers have different requests, even the voltage and capacity are the same, other parameters maybe different. But we could finish your sample quickly once order confirmed.

 

2.  Q: What’s the delivery time for mass production?

 A: Usually 25-32days, it depends on the quantity, material, battery cell model and so on, we suggest to check delivery time case by case.

 

3.  Q: What kind of certificates could you provide for the battery?

A: It’s custom-making design, no current certificate, but we could apply CE, UL, UN38.3 and other related certificates for you, but the certificates fee needs to be paid by you, if your quantity is big enough, certificates fee could be refunded.

 

4.  Q: Do you offer charger for battery?

 A: Yes, we do. If you also need charger, please mention it when sending inquiry, kindly note that our charger cost is not included in the battery cost. 

 

5.  Q: Are you manufacturer or simply trading company?

A: We are manufacturer, and we sincerely welcome you to visit our factory!

 

6.Q. How long is the warranty do you have?

A: 1 year.

 

7.Q.Is the battery original?

A:Yes.it is 100% brand new.we never sell fake battery.we have imported battery cell and domestic battery cell,you can choose according to your demands.

 

8.Q.Can i have a sample order?

A:Yes,but the freight cost should be on buyer's account.

 

9.Q.What's the shipping time?

A:3 to 7 days for sample,15-25 days for bulk order.

 

10.Q.How to customize the model?

A:we can customize different capacity and voltage of battery pack according to customers' demands.If you need print logo,please check the MOQ with us.

 

11.Q. Can you provide a sample for quality test?

 A:Yes, we can provide samples, but the shipping cost at your expense.

 

12. Q. Can you accept OEM and ODM Service?

 A:Yes, we supply OEM&ODM service as clients requirement.

 

13. Q. Can we get samples for free?

 A:Sorry, free samples are not available at beginning.

 

14. Q. What’s the minimum order MOQ?

 A:MOQ 5pcs

 

15. Q. What’s your payment term?

 A:TT, West Union, Paypal etc.

 

16. Q. What's your warranty for products?

 A:Generally speaking, it's one year's warranty, for quality problems, we accept sending back.

 

17. Q. How long will be the delivery?

 A:Usually delivery in 10-15 days, but also will be changed according to the quantity or other things.

 

18. Q. How do you control your product quality.

A:All batteries have more than 10 steps testing during the whole production.


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  • Eco. and Tech. Development Zone,Changxing county,Zhejiang province,China
    +86-572-6390631
    +86-572-6290636
    joe@rightbikeonline.com

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